Frequently Asked Questions

Everything you need to know about your ALOHAS experience.

How does the on-demand production model work?

To promote sustainable fashion, we offer a pre-order system. By purchasing items before they are produced, we can accurately predict demand and eliminate overproduction and waste.

Where are your products manufactured?

All our footwear and apparel are designed in Barcelona and handcrafted by local artisans in Spain and Portugal to ensure high quality and fair labor practices.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

Are your leather products sustainable?

We are committed to ethical sourcing. The majority of our leather is sourced from Leather Working Group (LWG) certified suppliers, ensuring environmental best practices.